FAQs

Frequently Asked Questions

Clutch Industries Pty Ltd (CI) warrants all its products to be free of defects in material and workmanship during the warranty period based upon the following terms and conditions;

  • CI branded clutch kits (for CI HD refer point 2), 2 years or 40,000 kilometres (whichever occurs first) from date of purchase (Unless otherwise stated and which may be changed from time to time at the absolute discretion of CI). This includes (from date of purchase) parts and labour for a period of 2 years or 40,000 kilometres (whichever occurs first).
  • CI Heavy Duty Products (HD) and 4Terrain products warranty period is 3 years or 50,000 kilometres (whichever occurs first) from date of purchase. This includes (from date of purchase) parts and labour for a period of 2 years or 40,000 kilometres (whichever occurs first) and a further 12 months or 10,000 kilometres (whichever occurs first) parts only warranty.
  • CI Commercial Clutch Kits 2 years or 40,000 kilometres (whichever occurs first) from date of purchase. This includes (from date of purchase) parts and labour for a period of 12 months or 20,000 kilometres (whichever occurs first) and a further 12 months or 20,000 kilometres (whichever occurs first) parts only warranty.
  • Mantic Stage 1, 2 and 3 Clutch Kits 1 year or 20,000 kilometres (whichever occurs first) from date of purchase. Mantic Stage 4, 5 and Track Series Kits (multi-plate) come with a 90 day satisfaction guarantee from date of purchase.
  • Clutch Industries warranty does not cover:
    • Normal wear and tear, including wear and tear of any friction materials forming the surface between the clutch disk and pressure plate or used as a component of the product;
    • Any defect or damage caused by a collision or other accident;
    • Any defect or damage caused by the failure to store, handle, install, assemble, maintain or use the product in accordance with CI’s instructions or specifications, including but not limited to: (a) modification of the product by the customer in any way; or (b) installation of the product in a vehicle that is not in full compliance with the instructions and specifications of the manufacturer of that vehicle
    • Any defect or damage arising directly or indirectly as a result of racing or competing in the vehicle in which the product is installed
    • Any defect or damage arising directly or indirectly as a result of the failure to use and install an appropriate scatter shield
  • CI reserves the option to repair or replace products at no charge if found to be defective during the warranty period.
  • This warranty will be VOID automatically if in CI’s reasonable opinion the product has been subject to any unreasonable use, misuse, negligence, fire, or accident; or the product has been modified, repaired or dismantled without CI’s prior written authorization; or any CI part has been replaced with a non-CI part. CI reserves the right in its sole discretion to inspect, evaluate and test the purportedly defective product in any way deemed appropriate by CI, and then make the final decision as to whether the product in fact is faulty or defective in material or workmanship. This is our exclusive written warranty. We make no other express warranties, nor is anyone else authorized to make any express warranties on our behalf.
  • Upon discovering a purported defect that you believe is covered by this warranty, you must immediately (within 30 days) return the product to the original place of purchase, together with a detailed written description of the purported defect and proof of original purchase.
  • No warranty claim will be accepted under this warranty for incorrectly installed parts unless approved by CI under the CI “No fault” warranty provision, which may be withheld at the absolute discretion of CI.
  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


WARNING: DO NOT USE ANY CI PRODUCT IN VEHICLES WHICH HAVE BEEN MODIFIED TO EXCEED THE MAXIMUM ENGINE RPM(S) BEYOND THAT WHICH WAS SPECIFIED BY THE ORIGINAL VEHICLE MANUFACTURER WITHOUT FIRST INSTALLING APPROPRIATE SAFETY EQUIPMENT, INCLUDING BUT NOT LIMITED TO TRANSMISSION GUARDS, AS SUCH USE MAY CAUSE THE PRODUCT TO EXPLODE UNEXPECTEDLY CAUSING SERIOUS INJURY AND/OR DEATH.

Introduction and Acknowledgment

Clutch Industries Pty Ltd (CI) has established and maintains this web site (http://www.clutchindustries.com.au) for informational purposes only. Access and use of this Web Site by you is governed by the following terms and condition of use (“Terms and Conditions”). By accessing and using this Web Site, you acknowledge that you have read, understand, accept, and will be bound by, these Terms and Conditions. If you are unsure of your obligations relating to your use of this web site, as it may relate to an infringement of our terms and conditions, you should seek appropriate legal advice before proceeding to access this site. CI reserves the right to modify these Terms and Conditions, at any time without notice.

 

License and Site Access

CI grants you a limited license to access and make personal use of this Web Site and not to download or modify it, or any portion of it, except with express written consent of CI. This license does not include any resale or commercial use of this Web Site or its contents. This Web Site or any portion of this Web Site may not be exploited for any commercial purpose without express written consent of the Company.

 

Copyright

© Clutch Industries Pty Ltd.(CI) “Copyright in the information contained in this site subsists under the Copyright Act 1968 (Cth) and, by the appropriate laws of many other countries. It is owned by the CI unless otherwise stated. All rights reserved. No part of this publication may be otherwise reproduced, adapted, or transmitted in any form by any process (graphic, electronic or mechanical, including photocopying, recording, taping or by storage in an information retrieval system) without the specific written consent of CI.”

 

Trademarks and Other Intellectual Property

All trademarks and logos used in this Site are the trademarks, or logos of their respective owners. All rights in the intellectual property contained in this Web Site including copyright, trademarks, and trade secret and patent rights are reserved.

 

Links to Third Party Sites

The inclusion of any link to a third party website, does not imply endorsement by CI of the site or any association with its operators. Linked sites are maintained by parties other than the CI or its affiliates (“Linked Sites”). The Linked Sites are not under the control CI and it is not responsible for the content of any Linked Site.

 

Disclaimer of Warranties; Limitation of Liability

The information contained within this web site is provided for informational purposes only. Information is supplied “as is” without warranty of any kind, either expressed or implied. Neither CI nor its affiliates shall be liable for any consequential or punitive damages arising directly or indirectly from the use of or access to material contained within this website.

When you log onto our web site, we may make a record of your visit and log certain information for statistical purposes:

  • your server address;
  • your top level name (such as .com, .gov, .au, .uk etc.);
  • the date and time of your visit to the site;
  • the pages you accessed and documents downloaded;
  • the previous site you have visited; and
  • the type of browser you are using.

In order to monitor our web site’s performance, we may track your internet service provider address and your session time. This information cannot be used to identify you and remains anonymous. We may place a cookie in the browser files of your computer. The cookie does not contain any personally identifying information. It will enable us to:

  • relate your use of the site to information that you have specifically and knowingly provided to us, such as a member password for any services we may provide via the web site, or
  • allow your browser to track searches you have performed on this site.

For more information go to the Privacy Commissioner’s web site at www.privacy.gov.au

 

If you have any Questions or Complaints, please contact Clutch Industries on:

Telephone: (613) 9463 2200

Facsimile: (613) 9575 2411

Email: [email protected]

FAQ - Clutch